The hospital understands that when our pets need care it often happen at the most difficult time and sometimes involves significant financial outlay. For insured pets the emergency vet hospital now offers GapOnly®. You can access this service if your pet has a policy with a GapOnly pet insurance partner. To check if your pet insurance policy offers GapOnly click here 

To make a claim:

1. Check your pet insurance company offers GapOnly.
2. Let us know when you arrive
3. The hospital lodges the claim on your behalf and the GapOnly team assesses your eligibility
4. GapOnly claims are processed 5am-7pm Monday- Saturday (WA Time) – excluding NSW Public Holidays
5. Once your claim has been assessed and approved, you simply pay the amount not covered by your pet insurance

We understand that sometimes there are challenges with pet insurance. Our goal is to reduce your financial outlay. Should you have any grieveances with the insurance company, we encourage open and respectful communication with them.